Leadership: 5 Ways to Become the Boss You've always Hated Graphic

Mon Apr 30, 2007 11:38 AM EDT

Trainer's Note: Feel free to reproduce and distribute this article to managers. You're a manager. You may not have the coveted corner office; you may not even have an office at all, but you're on your way. You're a leader. You have a team of employees.

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11 Warning Signs that Your Employees May Be Ripping You Off

Mon Apr 30, 2007 11:33 AM EDT

Trainer's Note: Feel free to reproduce and distribute this article to managers.

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Management Training: Six Ways to Bring New Managers Up to Speed

Mon Apr 30, 2007 11:29 AM EDT

Each month, ASTD's The Learning Circuits Blog posts its "Big Question" for learning professionals, educators, and trainers to weigh in on.

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Teams & Motivation: 11 Tips for Motivating Your Team

Thu Mar 22, 2007 6:48 PM EDT

Trainer's Note: Feel free to reproduce and distribute this article to managers. There is a prevalent myth among many managers that self-motivated employees don't require much attention or feedback. They feel good about themselves and the hard work they do.

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Retail Customer Service: 8 Ways to Reduce Customer Stress

Mon Feb 26, 2007 7:32 PM EST

Trainer's Note: Feel free to reproduce and distribute this article to managers. Recently I was reading the USA Today and a Snapshots® graph about shopping stress caught my eye.

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Customer Service: 7 Ways to Keep Your Promises and Build Customer Trust

Thu Feb 15, 2007 2:58 PM EST

Trainer's Note: Feel free to reproduce and distribute this article to managers. I was driving on the highway the other day and noticed the billboard advertisement had changed.

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Business Coaching: 12 Ways to Build Up Your Team

Wed Jan 31, 2007 5:05 PM EST

Words to Lead By "Make sure that team members know they are working with you, not for you." The other day I came across this quote by former UCLA basketball coach John Wooden. It got me thinking about how often life's wisdom can be found in the simplest of ideas.

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Time Management: 11 Tips for Taming the Technology Beast

Mon Jan 15, 2007 6:05 PM EST

Trainer's Note: Feel free to reproduce and distribute this article to managers and employees. Control Technology Before It Controls You Do you ever feel like you need more hours in your work week to truly accomplish all you'd like? Do you ever feel like the things that are su …

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Go For Fun This Holiday Season

Tue Dec 19, 2006 4:05 PM EST

I am one of those people who look forward to the New Year. I clean out the closets. I organize my office. I secretly challenge myself to write a check without writing the wrong date.

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Harassment Free Holidays

Tue Dec 5, 2006 7:17 PM EST

Snowflakes, wreaths, family dinners, gift baskets and company parties...it's beginning to look a lot like the holiday season.

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The High Cost of Turnover

Tue Nov 14, 2006 3:47 PM EST

I had an interesting conversation the other day with a friend of mine about a problem employee. After several attempts to work with him to improve performance, she and her boss have determined that he isn't making the cut. Great guy. Good employee.

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Six Things You should Never Say to a Customer

Tue Nov 7, 2006 6:24 PM EST

During my years in training, I've had many conversations with people about the connection between behaviors and attitudes.

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Customer Service Commitment: An Experience

Tue Nov 7, 2006 6:13 PM EST

It's rare that I go to a restaurant that provides pagers to accommodate its wait-times. You see I'm just not that patient.

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Managers Take Note: Reasons for Poor Performance

Fri Oct 13, 2006 7:19 PM EDT

A manager friend of mine was lamenting recently about the prospect of firing one of her employees. "Will he be surprised?" I asked. She looked at me for moment, startled by the question. "I don't know.

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Six Things Your Customers Love to Hear

Thu Oct 12, 2006 4:54 PM EDT

I have always believed that providing good customer service is a choice. Kind of like flossing your teeth each night. You finish brushing your teeth and you choose to pull out the dental floss even though you're tired.

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Articles Posted: 16
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I have worked in the training and development field for almost 15 years, including several years with Blockbuster Entertainment Inc.

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